If you have other questions, please just send it to support@happytotslife.com.
Filter by Topic
All
- All
- FAQS
- Return & Refund Policy
FAQS
Q: What is Happy Tots Life?
A: Happy Tots Life is an online store dedicated to offering high-quality products that make the lives of toddlers and their parents easier and happier.
Q: What are the shipping options?
A: We offer standard, expedited, and express shipping. Standard shipping typically takes 7-14 business days, while expedited and express options are faster but may come with additional fees.
Q: Can I return an item?
A: Yes, we have a 30-day return policy for items that are unused and in their original packaging. Please refer to our Return Policy page for full details
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be sent directly to the recipient's email or printed out for gifting. They are available in various denominations.
Q: Are your products safe for toddlers?
A: Absolutely. The safety of your child is our top priority. All of our products meet or exceed safety standards and are carefully vetted before being added to our inventory.
Q: What forms of payment do you accept?
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “What I have to do when I need your support?”
A: We accept a variety of payment methods including credit/debit cards, PayPal, Google Pay and Apple Pay.
Q: How do I track my order?
A: Once your order has been shipped, you'll receive a tracking number via email. You can use this number to track your package through our website or contact customer service.
Q: How can I get in touch with customer support?
A: Our customer support team is available via email at [your email address] or through the 'Contact Us' form on our website.
Return & Refund Policy
Q: Timeframe for Returns
A: You may return unused and unopened items within 30 days of delivery for a full refund, minus the cost of return shipping.
Q: How to Initiate a Return
A: To initiate a return, please contact our Customer Service team at [your email address] with your order number and details about the product you would like to return. We will respond quickly with instructions on how to proceed.
Q: Processing the Refund
A: Once we receive and inspect the returned items, we will send you an email notifying you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Q: Return Shipping
A: Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received a defective or incorrect item).
Q: Non-Refundable Items
A: Certain types of items cannot be returned, such as personalized or perishable goods. These are clearly marked on the product pages.
Q: Late or Missing Refunds
A: If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@happytotslife.com.
Q: “Can I add borders around our product images?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
